FAQsHave a question about delivery? (888) 811‑5053
Shopping with us
Do you offer assistance for people with vision-impairments or other impairments?
If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact customer support at 1-888-386-0356 or DTCsupport@tempurpedic.com.
Are all of your products available online?
We carry the full line of products on our website. However, there are some replacement parts and related products that are only available through our phone order lines. If you’re looking for something and can’t find it on our website, call 888-811-5053 to talk to one of our Sleep Experts.
What if I have questions about your products?
We’re happy to answer your questions. Call 888-811-5053 to talk to one of our Sleep Experts.
Can I order by telephone?
Yes, you can. Call 888-811-5053 to talk to one of our Sleep Experts.
Are the prices the same on your website or your phone order line as in Retail Stores?
The prices on our products are the same on our website, through our phone order line, and in Retail Stores that carry our products.
Do your mattresses go on sale?
We do not offer “sales“ on our mattresses. Our prices reflect a fair value for the craftsmanship, high quality materials, durability and years of use they provide. We hope you find the impact on your sleep and your overall well being invaluable.
Note: When we close out a mattress model, we may offer it at a reduced price to quickly clear out our inventory.
What is your 90 Night Tryout?
Some people adjust to a new mattress faster than others. We want to be sure you have the time to get your best night’s sleep, every night. So when you buy direct from us, we give you 90 nights to try sleeping on your new mattress.
Here’s how it works:
- Buy a Tempur-Pedic® mattress from us, on our website or by phone.
- We’ll deliver your mattress and set it up in your home.
- Sleep on our new mattress for 30 nights to get used to the amazing comfort and support it offers.
- If you’re not happy in the first 90 days after your purchase, call us. Our Customer Service staff will work with you to answer your questions and resolve your concerns.
- If we can’t find a way to make you happy, we’ll take the mattress back and reimburse your purchase price, less the initial shipping costs.
For full details, click here.
Can I customize the size or shape of my Tempur-Pedic mattress?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Can I get expedited shipping for the TEMPUR-Topper Supreme?
Unfortunately no, we can not provide expedited shipping for the TEMPUR-Topper Supreme.
Ordering from us
How do I place an order?
You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.
If you want help with your purchase, we’re happy to help. Call 888-811-5053 to talk to one of our Sleep Experts.
How do I remove items from my shopping cart?
While you’re in your shopping cart, click the “Remove“ link right under the product price.
How do I make changes to my order?
If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.
If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.
How do I cancel my order completely?
If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.
If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.
If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.
How do I ship to an address other than my billing address?
During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.
If I live outside the U.S., can I order online?
We can only accept and ship orders from this website to addresses in the contiguous U.S., plus Alaska and Hawaii. If you live outside of the U.S., please visit our international site www.tempur.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.
I’m a chiropractor looking to resell Tempur-Pedic products to my clients. Can I buy direct from the website?
No, we do not allow medical resellers to purchase directly from our site. However, we have partnered with MeyerDC to provide Tempur-Pedic products for resale by chiropractors. You may contact MeyerDC by visiting www.meyerdc.com/tempur-pedic-info
How will I know that you’ve received my order?
Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.
How do I know if my items are available or if they’re back ordered?
If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.
In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.
Do you charge me sales tax?
Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.
What forms of payment do you accept?
We accept major credit cards (Visa, MasterCard, Discover and American Express) and Tempur-Pedic Financing.
Do you offer financing?
Yes, we offer Tempur-Pedic Financing, which is administered by Wells Fargo Bank, N.A. For more information, click here.
Is my credit card information secure?
Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.
When is my credit card charged?
We charge your credit card when we ship the products you ordered.
Can I split my payment between financing and a credit card?
Yes, you can—but please call our Sleep Experts at 888-811-5053 and place the order with them; they’re equipped to handle these kinds of orders.
Will you send an order confirmation email?
Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.
How can I find out the status of an order placed online?
If you have created an online account, you can sign in to your account and check your status there.
If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.
Do you sell products on E-Bay? Craigslist?
No, we do not sell products on these sites, nor do we allow our authorized retailers to sell our products on these sites. Please beware of counterfeit products.
Note: products purchased on these sites are not eligible for our warranties and cannot be returned to us if they are defective.
What is a mattress recycling fee?
The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.
To read more about the program in general, click here.
To read about the program at a state level:
California State Recycling Program
Connecticut State Recycling Fee
Do you sell products on third-party websites?
Yes, you can purchase our products directly on www.tempurpedic.com, or from one of our authorized retail partners, many of whom have websites, including Amazon, Wayfair and Bed, Bath & Beyond. (Authentic merchandise on Amazon will note that it is ‘sold and shipped by Amazon’, otherwise you are not purchasing from an authorized retailer on Amazon.) If you would like to confirm if a specific website is an authorized retailer, please contact us and we can verify a retailer’s authenticity.
Gift cards & gift services
Do you offer Gift Cards?
Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.
How do I place a gift order?
For items that ship UPS, you can add a gift message in the delivery notes section at checkout. This gift message will print on the packing slip.
For items that are delivered via White Glove delivery (mattresses, foundations, power bases and bed frames), gift messaging is not currently available.
Can I have my gifts wrapped?
Sorry, we don’t currently offer gift wrapping.
Shipping and delivery
How are mattresses/foundations/power bases delivered?
We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.
Will you assemble my mattress/foundation/power base when it's delivered?
Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the power base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.
Will you remove my old mattress and box spring?
Yes. It’s all part of our white glove delivery service.
How are pillows, bed linens and accessories delivered?
We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.
Do you deliver to my area?
If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.
If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.
How long will it take to get my products?
Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day; if you choose Standard Delivery, you can expect your order to arrive within 3 to 5 days. If you choose expedited service, it should arrive in the timeframe you selected.
Delivery for bed products (mattresses, foundations, power bases and bed frames) varies—we call you to arrange a delivery time, usually within 7 to 10 business days.
How much will I have to pay for shipping or delivery?
Please visit our Shipping and Delivery page for current prices.
Will all my items arrive at the same time?
Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.
All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products.
Do you ship to Alaska & Hawaii?
Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.
Do you ship to Canada?
No, we’re sorry; we do not ship to Canada. If you live in Canada, please visit www.tempur.com and select “Canada“ to view the products available in Canada and learn where you can buy them.
Do you ship to APO or FPO addresses?
Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, power bases and bed frames) to either APO or FPO addresses.
Do you ship to P.O. boxes?
Sorry, we cannot ship to P.O. boxes
Do you ship to foreign countries?
No, we’re sorry; we do not ship to foreign countries. If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.
Returns & Refunds
What is your return policy?
You can read about our return policy here.
Can I return my purchase if I'm not happy with it?
If you purchased a mattress from us:
You’re eligible for our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress back and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Full Replacement Limited.
If you purchased an Ergo power base from us:
While we do not accept returns, we stand by their quality with a 25 Year Limited Warranty included with our Ease and Ergo power bases. If you experience problems with your power base, call 800-821-6621 to talk to the Tempur-Pedic specialists. They can help, whether it’s a simple question or a warranty-related issue.
If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:
Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.
If you purchased your Tempur-Pedic product from a retail store:
Call the store to discuss the problems you’re having and their return policy.
If you feel your product is defective:
Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.
How do I apply?
You can apply for Tempur-Pedic Financing by clicking here. You can also access the application by clicking on “Finance your purchase“ at the bottom of every page, or on the “Apply for financing“ button during checkout.
I live in a US Territory. Can I still apply for financing?
Yes, if you live in American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the US Virgin Islands, you are able to apply for financing. However, please note that not all products are eligible for delivery to these locations. See details here.
What are the payment plans?
The payment plans vary according to the terms in effect at the time you make a purchase. When you apply for financing, you will have the opportunity to review the terms of your account. After you are approved, Wells Fargo Bank, N.A., the administrator for Tempur-Pedic Financing, will mail you a copy of the terms. And you can check your statement from Wells Fargo Bank, N.A. for specific terms.
What is the interest rate?
The interest rate depends on the financing terms we are offering when you make your purchase. You can find information on the current financing offers on the "Current Offers" page under "Shopping with Us".
When will I receive my card in the mail?
You will receive your credit card within 30 days after the application is approved by Wells Fargo Bank, N.A.
Is there an annual fee for the card?
No, there is no separate annual fee for Tempur-Pedic Financing.
When will I receive my first billing statement?
You will receive your first billing statement approximately 1 to 4 weeks after your initial purchase.
When is my payment due?
Your monthly billing statement shows the exact date.
How do I make a payment?
- You have a number of options for submitting payment to Wells Fargo Bank, N.A.
- Online—visit Wells Fargo to make a secure payment online
- Mail—pay by personal check or money order (a return envelope is included with your billing statement)
- Speed Pay—pay by phone for a minimal charge; only personal checking account information is accepted
What if I notice an error on my billing statement or need to dispute a charge?
You can submit any billing dispute in writing to Wells Fargo Bank, N.A. billing at the following address:
Wells Fargo Bank, N.A.
Attn: Billing Department
800 Walnut St
Des Moines, IA 50309
You may also submit a dispute by fax at 1-888-572-5879. Please include your name and account number so they can handle your request as quickly as possible. Please note that information on your billing rights is located in your Credit Card Account Agreement General Terms and also on your billing statement.
If I don’t have my account number handy, can I still use it to purchase online or by phone?
If you don’t have your account number handy, you can call 888-811-5053 to talk to one of our Sleep Experts. They can help you place your order.
What if I don't have enough credit available on my account to complete a purchase?
If you do not have enough credit available on your Tempur-Pedic Financing, please call 888-811-5053 to talk to one of our Sleep Experts. They can discuss possible other financing options with you.
What do I do if my card is lost or stolen?
As soon as you know your card is missing, contact Wells Fargo Bank, N.A. customer service at 877-906-6055, option 1.
How do I close my account?
Once your Tempur-Pedic Financing account is paid in full, you can close it by calling Wells Fargo Bank, N.A. customer service.
I was not approved for financing. Do you offer a direct payment plan?
Unfortunately, we do not offer a direct payment plan.
If I didn’t print or save my account information, how can I find it?
Please call 888-811-5053 to talk to one of our Sleep Experts.
Online accounts and shopping carts
Why should I create an online account?
Creating an online account makes it easier to shop on our website:
- Save your account information for fast, easy checkout
- Access your Tempur-Pedic Financing account easily
- Receive the latest product news by e-mail or catalog
- Receive special offers
- Submit a product review or testimonial
- Track your shipment after purchase
Must I create an account to shop?
No, you can shop, add items to your cart, and even check out without an account.
Do I need to sign in to shop?
No, you do not need to sign in to shop.
If I sign up for e-mail updates, will I get spam from other companies?
Can I save items in my shopping cart for purchase at a later date?
Yes. When you add items to your cart – even if you don’t have an account – we save those products in your cart for 30 days. When you return to the site during those 30 days, those items will remain in your account.
In order to add items to my saved shopping cart, do I need to sign in?
No, we save items in your cart for 30 days, whether you are signed in or not.
Why is my saved shopping cart empty?
We save items in our cart for 30 days. After 30 days, they are automatically deleted from your cart. If we run out of inventory for a product, or if we discontinue a product during those 30 days, we will remove them from your cart.
Why is the price of an item in my saved shopping cart different from when I selected it?
It’s rare, but the price of an item may change after you’ve added it to your cart.
When I submit credit card or financing application information online, is it secure?
Yes. We value your security, so we take measures to protect your credit card information during checkout and your personal information when you apply for Tempur-Pedic Financing. We use SSL (Secure Socket Layers) to encode your information for transmission to our servers; SSL is an industry-standard protocol to protect credit card information being transmitted over the Internet.
What is the credit card verification number?
The verification number is a 3-digit number on the back of your card (or 4 digits on the front of American Express cards). It is used to help increase payment security – the person charging must have the card in their possession to know the verification number.
Receiving mail & email from us
How do I remove my name from your print catalog mailing list?
You can visit this page to remove your name from our lists.
How do I change my mailing or email address?
You can visit this page to change your mailing address.
Will you share my information with others?
We respect your privacy, so we treat your information with care.
We do not share your e-mail address, except with our own vendors who handle our e-mails for us.
We do not share your credit card or other financial information with others. In fact, we do not save that information in our database at all.
We do not share information about your orders, except with our own vendors who process and ship our orders or help us market our products.
We share your name and address with other trusted retailers who may send you information about products you may be interested in.
What is TEMPUR® material?
TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.
Is TEMPUR® material the same as memory foam?
TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.
Can I get a sample of TEMPUR® material?
Unfortunately, we do not offer samples of the TEMPUR material. You can see the product in person at any of our retail stores. To find a store near you, click here.
Who makes your products?
In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo power bases, our bed linens and our mattress protectors.
Do you guarantee your products?
We offer our 90 Night Tryout for mattresses (and foundations if purchased with a mattress), if you buy direct from us. This is designed to allow you to purchase the product and try it out. Our mattresses, power bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.
Can I read reviews of your products?
Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.
What is the warranty period for your products?
Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.
How do product warranties work?
Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.
Does Scotch Guarding the cover of my mattress or pillow void the warranty?
No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.
How long will it take to get used to my new mattress?
If you’re used to a traditional mattress, your new Tempur-Pedic mattress may take some getting used to. As you sleep on the mattress, it will respond to your body weight and temperature, conforming to your body, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight. It’s important to note that after it’s completely broken in, your mattress retains the responsiveness it has straight from the factory, so it feels more like new every day. The TEMPUR® cells offer their conforming support throughout their life.
Will your mattresses fit my current bed furniture and frame?
We design our mattresses to fit most standard size bed furniture and frames. Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit. If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
Will your mattress make me hot?
We get this question often, but in fact, sleeping warm on a Tempur-Pedic mattress is not an issue that our owners raise frequently. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It’s worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses helps increase circulation, you may find you need fewer covers—and it may even help your cold hands and feet in the cooler months. If you feel warmer, try using fewer covers.
At what temperature will my mattress perform best at?
Because your mattress is temperature sensitive, it will feel firmer at cooler temperatures and softer at warmer temperatures. Your mattress will feel its best between 68 and 72 degrees.
Why does my mattress feel firm at times and soft and responsive other times?
TEMPUR® material responds to your body weight and heat. It contours to your body, automatically adjusting to your every curve. When not in contact with your body, the material returns to its usual shape (which it’s designed to do so it feels like new every time you sleep on it), so it can feel slightly firmer when you first lay down. After you have been on the mattress a while, the material responds to your body heat and starts to feel more conforming and responsive. The material responds to the room temperature, so if your room is very cold, the mattress can feel less responsive and slightly firmer; if your room is hot, the mattress can feel more responsive and softer. No matter how firm or soft the mattress feels, it still offers the support that your body needs to fully relax during sleep.
Can I use your mattresses with a wall bed?
Yes, our mattresses work with wall beds, as long as the flat wooden frame is strong enough to adequately support the mattress. We recommend that you do not fold the bed into the wall each morning, since the mattress is best protected by resting on a flat horizontal surface at all times.
My new mattress has a slight odor. How long will it last?
TEMPUR® material can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes it’s helpful to “air out“ your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it.
My mattress feels softer than when I first bought it. Is it breaking down?
One of the most wonderful things about a Tempur-Pedic mattress is that it returns to its usual shape time after time, so it’s more like sleeping on a new mattress every night. When you first get your new mattress, some of the cells in the TEMPUR® material may not have opened fully—this is simply a result of the manufacturing process. With use, the cells open more fully and respond more readily to your body weight and temperature. Don’t worry – after a matter of weeks, the mattress will be fully adjusted (so it won’t continue to feel softer and softer). And whether your mattress is brand new or years old, you’ll get the support your body needs for a relaxing night’s sleep.
It looks like my mattress is sagging in the middle. What is causing this?
If there is sagging, it is likely because the mattress is not properly supported on a flat solid surface that can adequately support it. That’s why we highly recommend using a Tempur-Pedic foundation with your mattress to provide the support it needs to perform as designed. If the mattress is properly supported, significant sagging may be a sign of a warranty issue; if that is the case, call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem with you and help you through the warranty process if that is appropriate.
Can your mattresses withstand the extra weight and wear and tear from pets?
We design our mattresses to support hundreds of pounds of weight, so letting your pets sleep with you will have no effect on the mattress. As with any product in your home, your pets’ nails are a factor to consider; generally, the sheets on the bed should buffer the mattress from tears.
Do I need to flip my mattress?
Since our mattresses are designed so you do not have to flip or rotate them, you’ll never have to face that backbreaking task. In fact, you should not flip our mattresses—they all have a top side that’s designed for sleeping.
Can I fold my mattress?
If you’re moving the mattress, yes you can fold it. Be sure to fold it with the top side facing in on itself. If the mattress sits folded in cold weather for hours, do not try to force it to “unfold“ when you place it in your room—it will naturally return to its original shape over the course of a couple of hours.
What happens if I spill liquid on my mattress?
If you spill liquid on your Tempur-Pedic mattress, you can take the following steps. Please note that any stain or odor may not be completely removed.
Note: We offer a mattress protector that can provide extra protection against spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.
For mattresses with a removable cover:
- Remove the zippered cover from the mattress
- While the cover is removed, soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels)
- Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
- Wash the cover in cold water with mild detergent
- Hang dry for best results
- Never use bleach or bleaching products with the cover
For mattresses with a non-removable cover:
Soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels) Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can talk to one of our Sleep Experts at 888-811-5053 and they can help place an order for you.
Do you have a special cover for liquid spill protection?
We offer a mattress protector that can provide extra protection against liquid spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.
How will very high humidity affect my mattress?
Very high humidity typically helps warm the air, so your mattress may feel slightly more soft. However humidity itself won’t impact the mattress or the way it feels.
Can I use an electric blanket or heating pad with my mattress?
We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.
Once you lie down, the mattress will quickly respond to your body heat and feel warmer.
Can I use a mattress pad with my mattress?
We do not recommend using a mattress pad with our mattresses—it will create a barrier between your body and the TEMPUR® material, lowering the mattress’s ability to respond to your body weight and temperature. However, you can use a mattress protector; we sell one to help protect against spills. You can read more about our mattress protector here.
Can I use a slat, slatted foundation/platform bed with my Tempur-Pedic® mattress?
Tempur-Pedic® mattresses have been designed to be paired with a Tempur-Pedic® foundation. However, we understand that some consumers wish to use their slatted foundation or platform bed which may be permissible provided the slats and bed are structurally sound and as a general rule 3” wide and no more than 4” apart.
Slat Measurement Requirement: Slats and bed must be structurally sound and as a general rule slats must be at least 3” wide and no more than 4” apart.
How long will it take to get used to my new pillow?
If you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.
How do I find the right size NeckPillow?
It’s important to select the correct NeckPillow size. Please reference the sizing chart on this page to choose the correct size.
How can I keep my pillow fresh?
For filled pillows, if you want to “clean“ your pillow, follow these simple steps to allow the material to breathe and absorb fresh air:
- Remove the pillow case and roll the pillow like a sleeping bag
- Then unroll and repeat this procedure rolling in the opposite direction
If your pillow has a removable cover:
- Remove the cover, wash in cold water with a mild detergent, and line dry
Foundations & platforms
What is a foundation?
Our foundations look similar to a standard box spring. But instead of the “give“ of a box spring, our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.
Do I have to purchase your foundation?
We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support. Do not use the mattress with a conventional box spring. Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
Can I put your mattress on my existing box spring?
No, you should not place the mattress on a box spring. Box springs are designed to “give“ in supporting a traditional mattress, while Tempur-Pedic mattresses require a solid base.
I have a platform bed. Do I have to buy your foundation?
If your platform bed has a solid surface and strong center support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.
Can I place a piece of particleboard or plywood over a box spring to create a flat surface for my mattress?
No. A box spring is designed to support a traditional spring mattress, and it “gives“. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.
Can I use your mattress on a futon base?
No. A futon base is not designed to support a mattress as heavy as ours.
How much weight will your foundation hold?
Foundations are designed to support up to 400 pounds for smaller and split sizes and up to 800 pounds for Queen sizes and larger.
Mattresses with power bases
Which mattresses can be used with your power base?
We have made sure that our mattresses are compatible with any of our 3 power bases.
Who manufacturers your power base?
Our power bases are made by Tempur-Pedic
What is the height of your power base?
Each power base comes with a set of three-in-one set of legs that can be adjusted to three different heights without tools or extra accessories.
The TEMPUR-Ergo Extend, TEMPUR-Ergo and EASE 2.0 each measures about 8" tall without legs. Each leg is 3" tall.
Total height with one 3" leg: 11" approximately
Total height with two 3" legs: 14" approximately
Total height with three 3" legs: 17" approximately
What is the weight limit of your power base?
Our power bases support up to 650 lbs. each (Twin, Twin Long, Double, Queen, and Split/Dual CA King bases).
All power bases will structurally support the recommended weight distributed evenly across the head and foot sections. Power base products are not designed to support or lift this amount of weight in the head or foot sections alone.
If there is a problem with your power base, who will take care of it?
If you are having problems with your power base, please call 800-821-6621 to talk to the Tempur-Pedic Ergo specialists. They can help, whether it’s a simple question you need answered, or a more complex warranty issue.
Will your power base fit inside my existing bed frame?
We have found that the power bases fit inside most modern bed frames. However, they may not fit inside antique bed frames or other non-standard frames. We recommend you measure the inside of the bed frame and compare to the measurements below to be sure the power base will fit.
What are the dimensions of your power base?
- Twin - 37.5" x 73.5"
- Twin Long - 37.5" x 79.5"
- Full - 53.5" x 73.5"
- Queen - 59.5" x 79.5"
- King - 75.5" x 39.75" each piece(2 pieces, horizontally split)
- CA King - 71.5" x 41.75" each piece(2 pieces, horizontally split)
- Split King - 37.5" x 79.5" each piece(2 pieces, vertically split)
- Split CA King -35.5" x 83.5" each piece(2 pieces, vertically split)
*Dimensions of each individual base may vary.
Please Note: Bases are purposefully built to slightly smaller dimensions than the corresponding mattresses they support to ensure compatibility with bedroom furniture.
Does your power base come with headboard or footboard attachments?
Unfortunately, they do not. However those can be purchased separately here.
Where is the serial number on my power base?
To locate the serial number for your power base, look at the law tag attached to the cover, the power down box under the base and on the frame right below the foot end of the base. It may be easier to see by lifting the foot slightly if possible. The serial number is also printed on the owner’s manual shipped with the base.
What is the amperage of my power bed?
During normal operation, all power bases can draw up to 2.5 amps of electricity from a normal AC wall outlet.
Our company and history
How did you get the NASA® Certified Space Technology Seal?
NASA® and the Space Foundation® regularly recognize innovative products that are based on space technology. TEMPUR® material is one of those products—the material that developed into TEMPUR® material was originally designed to cushion astronauts during flight.
Are you hiring?
We are always looking for exceptional people who want to work for our company, whether it’s at our headquarters, one of our manufacturing facilities, or in sales positions across the country. For the current list of available positions, visit our employment page.
How often do you update the job postings on your website?
There’s no set schedule, but when we have a position to fill, we post the job requirements on our website. Once we’ve selected a candidate, we remove the position from the website.
After I send in my resume, what can I expect?
We will review your credentials and experience, comparing them to the position requirements. If we feel you are a potential fit, we will contact you. When appropriate, we will schedule an interview.
Do you offer internships?
We offer internships in certain departments. If you are interested in an internship with us, e-mail us at:firstname.lastname@example.org
Do you have any part-time jobs?
Yes, we do have part-time employee positions. For the current list of available positions, visit our employment page.
What type of operating system and browser do I need to shop on your website?
This website works best with the most current versions of the Google Chrome, Internet Explorer, Firefox and Safari browsers. It should also work in other browsers, although you may experience some slight problems with the way pages display. It also works best with either the Windows or Mac operating systems.
I’m having problems viewing portions of your site. What should I do?
Who do I contact if I'm having problems with your website?
Please contact us at email@example.com.
Donations & discounts
Do you ever donate or discount used product to needy individuals?
Although we’d love to see everybody sleeping on our mattresses, we focus our charitable giving toward organizations in our community. Sorry, but because of the high demand, we cannot donate to individuals.
Do insurance companies cover the cost of your products?
Since the answer depends on so many factors, please check with your insurance company.
Will the VA cover the cost of your products?
While the Department of Veterans Affairs has provided Tempur-Pedic mattresses to hospitals, we are not aware of them ever purchasing mattresses directly for consumers. If you have questions, please contact your local VA’s Prosthetics department.
I purchased a Tempur-Pedic mattress at a charity auction. Does your limited warranty cover it?
Yes, all new genuine Tempur-Pedic mattresses purchased at approved charitable events are covered by our limited warranty. Please be sure to keep all of the documents from your purchase in case of a warranty claim.
Do you sell damaged, returned or refurbished products?
No, we do not sell damaged, returned or refurbished products and such products are not covered by our limited warranties.
What are the Tempur-Pedic® Sleeptracker® requirements? (Self-installed)
For a self-installed Tempur-Pedic® Sleeptracker®
The Tempur-Pedic® Sleeptracker® system requires:
- A 110-240v power adapter (included)
- 2.4GHz Wi-Fi router connected to an active home Internet
- An iOS device operating on OS 12.0 or later or an Android device operating on OS 8.0 or later.
Does the Tempur-Pedic® Sleeptracker® work with any mattress brand?
The Tempur-Pedic® Sleeptracker® works with most standard innerspring, foam, memory foam or hybrid mattress.
The Tempur-Pedic® Sleeptracker® has been tested and qualified with Tempur-Pedic® mattresses.
Where do I download the Tempur-Pedic® Sleeptracker® app?
The Tempur-Pedic® Sleeptracker® app is available in the iTunes app store for iOS and the Google Play Store for Android.
I have an adjustable bed. Is the Tempur-Pedic® Sleeptracker® compatible?
Yes, the Tempur-Pedic® Sleeptracker® works with any bed. On adjustable beds, ensure that there is enough slack in the sensor cables so your bed can be adjusted fully without straining the sensor cable. As you lower the head of the bed, ensure your routing does not result in a pinched cable.
Does my phone or tablet need to be connected to my Wi-Fi network overnight?
No, your device does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.
What’s the first thing I do once I download the Tempur-Pedic® Sleeptracker® app?
After downloading the Tempur-Pedic® Sleeptracker® app, simply launch the app and follow the on-screen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account, and connecting to your home Wi-Fi.
During setup, I’m being asked to scan a QR code, where do I find it?
The QR code is located both on the back of the Sleeptracker® processor and on the back of the Quick Start Guide.
Where do I place the Sleeptracker® sensors? (Self-Installed)
The Tempur-Pedic® Sleeptracker® will guide you through the correct placement of the sensor(s) based on the bed type and size that you have.
Tip: If you have a Full or Queen size bed with two sleepers, for the best signal separation, place the sensors 8 inches in from the side of the bed.
Where should I place the Tempur-Pedic® Sleeptracker® processor?
Ensure your processor is elevated off the floor. We recommend re-using one of the cable twist ties to hang the processor under your bed. There are environmental sensors in the processor which provide the most accurate readings when the vents on the processor are not blocked.
How do I add a second sleeper to the Tempur-Pedic® Sleeptracker®?
If you have a pre-installed Sleeptracker® Monitor, your bed comes with two sensors pre-installed. If you self-installed your Tempur-Pedic® Sleeptracker®, please ensure that you have two sensors plugged into the Tempur-Pedic® Sleeptracker® processor. Adding a second sleeper is easy.
From the primary Sleeptracker® account, select Menu > My Sleeptracker® Monitor > Bed & Sleeper Setup > Add User to Your Sleeptracker. A Quick Add code will be generated which you can either write down or share via email or text message (iOS only).
The second sleeper should start by installing the Tempur-Pedic® Sleeptracker® app on their phone or tablet. If the code was shared via email or text, select the link and follow the instructions to complete the second account creation. If the Quick Add code was written down, launch the app on the second sleeper’s phone, choose “I have a Quick Add Code”, enter the code, and then follow the instructions to complete the second account creation.
If the second sleeper already has created their own Sleeptracker® account and is on the Home page, have the second sleeper go to Menu > Pair with a Monitor > Add yourself as a second sleeper, enter the code, and then follow the instructions to complete the second account creation.
Does my router need to be connected to the Internet?
Yes, in order to transmit your sleep data to your account, your Tempur-Pedic® Sleeptracker® processor will need to be connected to the Internet through your Wi-Fi router.
What type of Wi-Fi works best with the Sleeptracker® system?
The Sleeptracker® system requires a Wi-Fi router running on the 2.4Ghz band.
If your router is set to use 5Ghz only, you will need to modify this in your router settings. The Sleeptracker® monitor supports both WPA and WPA2 security. The WEP security protocol is no longer supported due to its security vulnerabilities. WPA3 is not currently supported.
Does the Tempur-Pedic® Sleeptracker® use Bluetooth?
No, the Tempur-Pedic® Sleeptracker® system uses Wi-Fi, not Bluetooth.
Do I have to wear a specific device to bed?
No, the Sleeptracker® system does not require you to wear a device. Your sleep is monitored through the sensors mounted to your smart bed.
Does my phone need to be on overnight?
No, the Sleeptracker® system will still monitor your sleep if your phone is off, but the Sleeptracker® alarm will not work.
Does my phone need to be in the same room as me to monitor my sleep?
Your phone does not need to be in your room to record your sleep. However, you do need your phone in close proximity to access the app alarms
Does my phone need to be connected to my Wi-Fi network overnight?
Your phone does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.
My bed frame has slats which prevent the Sleeptracker® sensor from being placed under the mattress directly under the center of the pillow. Where should the sensors be placed?
If you have a slatted bed frame, place the sensor(s) on top the slat nearest the center of your pillow. Ensure the sensor foam lies entirely on a slat, not half on and half off.
How do I install the sensor(s) if there are slats narrower than my sensor(s) for the foundation that my mattress rests on?
If your mattress sits on a slatted foundation, metal grid, or mesh, ensure the sensor is positioned on a solid/flat surface so the sensor is pushed evenly into the mattress when you lie down. The sensor needs to make firm, evenly distributed contact with the mattress to function properly.
If the openings in your foundation are larger than the sensor, use a thin piece of plywood or plexiglass that spans the holes to ensure the entire sensor makes contact with the mattress.
I am a single sleeper with a large bed and sleep in the middle of the bed. Which side of the bed should I choose when prompted during the setup? (Self-installed)
Select side one and connect your sensor to the black input connector on the processor. Place the sensor under your mattress centered under your pillow where you spend most of your time sleeping.
What if I switch sides of the bed?
If you or your partner switches sides of the bed, simply update this information in the app from the Menu under My Sleeptracker® Monitor > Bed & Sleeper Setup > Change Your Side of Bed.
What if I have a pet that sleeps on the bed?
Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data. At Menu > My Sleeptracker® Monitor > Bed & Sleeper Status > Bed Type & Profile, ensure that you have “Yes” selected for "Do you allow Pets in Your Bed?"
I use a bed skirt between my box spring and mattress. Should the sensors be placed on top of or underneath the bed skirt?
Attach the sensors under the bed skirt. The sensors will move around less and this allows you to wash the bed skirt without removing the sensors.
What if my Tempur-Pedic® Sleeptracker® fails to connect to my Wi-Fi network?
Check to ensure your Wi-Fi router and Tempur-Pedic® Sleeptracker® processor are close enough to each other for a good signal. Walls and devices on the 2.4GHz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a mesh Wi-Fi system may be a suitable option.
How do I update my Sleeptracker® Wi-Fi settings if I've changed the password or name of my home Wi-Fi network?
To adjust the Wi-Fi settings of your Tempur-Pedic® Sleeptracker® processor, go to Menu > My Sleeptracker® Monitor > Troubleshoot > Adjust Wi-Fi Settings, and then follow the on-screen instructions. If you need assistance, email firstname.lastname@example.org and include your router’s brand and model.
What if my power goes out briefly overnight?
The Sleeptracker® system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleeptracker® alarms, however, will still activate via your mobile device at the proper time if there is a power outage.
How do you navigate the app homepage?
The Home page shows an overview of daily progress toward your sleep goal. Key sleep statistics are viewable in the center ring. Daily tips, personal statistics, and comparisons to past nights data from the Sleeptracker®-AI Sleep Coach are accessible at the bottom of the page — these tips will become more personalized as you continue to use the app and the app gets to know your sleep habits.
When highlighted, it indicates you are currently on the Home page. Touch this button from anywhere else in the app to return to the Home page.
Manage your alarm, sleep goal, user profile, and account settings. Add a new user or get help using the app.
Remote (Smart Base feature only)
Control your TEMPUR-Ergo® or TEMPUR-Ergo® Extend directly from the Sleeptracker® app.
Sleep Analysis Report
Your nighly sleep analysis report becomes more insightful as it learns your sleep patterns over time. View in the app or in email.
When connected to Wi-Fi, Tempur-Pedic Sleeptracker®-AI records your sleep automatically each night by default. Optionally, select the Moon button on the home page to start a recording when you are ready to fall asleep, versus laying in bed reading or watching TV, to improve the accuracy of calculated sleep efficiency values Manual recording is also recommended for short naps you wish to record outside of your regular sleep routine. Select the Moon button to begin a sleep recording and adjust your sleep cycle alarm settings.
The Status icon indicates your connectivity to the cloud. Select the icon to view your connection status, add a user to your smart bed, change your personalized bed name, or change the side of the bed you sleep on.
Percentage of Sleep Goal
Set your initial sleep goal at a realistic time for you. Adjust from Menu > Set Sleep Goals.
The center ring cycles through the time spent in each sleep phase: REM sleep, light sleep, deep sleep. Select the Analysis icon to view your sleep graph and sleep log.
How do I reset my password if I forget it?
Launch the app and select "I already have an account". Use the Forgot Password option, then follow the instructions in the email you receive.
How do I change my Sleeptracker® account email address or password?
In the Tempur-Pedic® Sleeptracker® app’s Menu, select My Profile > Account then choose from either Change Email or Change Password.
What is the Sleep Cycle Alarm?
The Sleep Cycle Alarm wakes you during your lightest phase of sleep in a given window of time, allowing you to feel more refreshed throughout the day.
For example, if you need to wake up at 7AM and you set a 30-minute Sleep Cycle Alarm window, the alarm will wake you between 6:30AM and 7AM when the system detects you are in a light phase of sleep, or it will wake you no later than 7AM if the system does not detect a light phase of sleep.
How do I get updates for the Tempur-Pedic® Sleeptracker® app?
Go to the iOS or Android app store from your phone and select the Updates tab (iOS) or Menu > My apps & games (Android). Find the Tempur-Pedic® Sleeptracker® in the updates list and perform the update.
How do I set or edit my sleep goal?
From the Tempur-Pedic® Sleeptracker® app’s Menu, select Set Sleep Goals & Schedule.
Can I temporarily disable sleep recordings to let someone else sleep in my bed?
If someone else will be using your bed and you wish to turn off the Sleeptracker® Monitor Sensors, select the Status icon at the top right of the home screen, select Sleeptracker® Monitor Sensors, then switch the sensors off. While off, the Sleeptracker® Monitor Sensors will not record, retain, or upload any sensor data. This includes sleep quality, heart rate, breath rate and air quality. The Sleeptracker® Monitor will remain powered on and connected to Wi-Fi so that you can turn the sensors back on from this app later. You will need to turn ON your Sleeptracker® Monitor Sensors to resume normal full functionality.
If I forget to start my sleep recording but slept on my Sleeptracker® smart bed, can I retroactively add a sleep?
Yes, open the app and from the Menu choose Forgot to Record Sleep. Enter the time you got into bed and the time you woke up and the Tempur-Pedic® Sleeptracker® app will recover your sleep from the data it captured on that night. Sleep recovery can be performed up to 4 days in the past.
Can I edit or delete a sleep recording?
Yes. View the sleep recording you would like to edit or delete. Scroll to the bottom of the screen and select Edit or Delete Sleep Recording. Choose from either Edit or Delete options. If Edit is selected, you will be able to make adjustments to your Bedtime and Rise time by toggling the tabs at the top. Once your desired changes are made, select Save.
Can I share my sleep information with others?
Currently, there is no option to share information with other users. We are working on adding this feature into a Tempur-Pedic® Sleeptracker® app update.
Does the Tempur-Pedic® Sleeptracker® sync with the Apple Health App?
Yes, sleep information from the Tempur-Pedic® Sleeptracker® app is shared with the Apple Health app if you enable this option during the initial setup flow.
The Tempur-Pedic® Sleeptracker® app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.
Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.
Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REM
Heart Rate and Breathing Rate:
The Tempur-Pedic® Sleeptracker® app writes all data to Apple Health (at 5 minute resolution) throughout the night.
Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.
To change what information is shared between the Tempur-Pedic® Sleeptracker® app and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker®.
How do I update my Sleeptracker Wi-Fi settings if I've changed the password or name of my home Wi-Fi network?
To adjust the Wi-Fi settings of your Sleeptracker® processor, go to Menu > My Smart Bed > Troubleshoot Smart Bed > Adjust Wi-Fi Settings, and then follow the on-screen instructions. Email email@example.com if you need assistance.
What if I switch to a new phone or tablet?
If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign-in to your existing Sleeptracker® account.
How can I restore my Sleeptracker® information on my phone or tablet after a factory reset (or onto a new device)?
To restore your data, re-download the Tempur-Pedic® Sleeptracker® app, launch the app, and then sign in to your existing Sleeptracker® account. All of your data will be present.
Technology & Coaching
Technology & Coaching
The AI Sleep Coach provides useful tips and insights to help you incrementally improve your sleep over time. These tips and insights become more personalized and tailored to you as you use the app over time. For example, the app will learn what time you typically go to bed, how fast you fall asleep, and how much sleep you typically get. The AI Sleep Coach can then notify you when you deviate from your routine to help guide you to a more restful night’s sleep.
What are the top 5 most useful data points for better sleep?
- Sleeptracker®-AI makes it easy to rate sleep with your "Sleep Quality." Sleep Quality is an indicator of your overall sleep, ranging from 0 to 100. Total sleep is the most important factor to achieving a high sleep score, with sleep efficiency, time spent in different sleep phases, and number of wake-ups contributing as well. A good goal for yourself is a consistent score of 75 or higher.
- Sleep Efficiency is the percentage of time spent sleeping. For example, spending 8 hours in bed and 6 of those hours asleep is a sleep efficiency of 75%. Some people start at 50%, and after a few months reach a sleep efficiency of 75% and continue improving incrementally. With an 85% sleep efficiency or higher, you are doing well. This is a key component of your overall sleep score.
- Sticking to a consistent bedtime and rise time 7 days a week leads to healthy sleep habits. Detailed sleep reports that outline your sleep schedule are emailed to you every day.
- Heart rate trends and consistency Sleeptracker®-AI measures your heart rate continuously throughout the night and produces an easy-to-understand line graph. Sleep is the body’s recovery mechanism, and many notice the more restful their sleep, the lower their heart rate when they wake up.
- Environmental conditions including VOCs, humidity and temperature can affect how you sleep. For example, you may average more deep sleep when your house is 68 degrees instead of 70.
What are examples of recommendations for sleep improvement that the app may offer?
There are hundreds of different coaching examples to choose from, but here are a few.
- This month, after you reported that you drank alcohol, your heart rate at night averaged 13 beats per minute higher than nights when you’ve had no alcohol.
- This week, when your nighttime bedroom temperature was cooler than usual, you averaged 11 minutes more REM sleep.
- People in the same gender and age ranges that you and others identified as during app setup sleep an average of 7 hours 8 minutes each night. This month you averaged 6 hours 34 minutes.
Can I really improve my sleep with Sleeptracker® monitor?
We like to think so. The Sleeptracker monitor helps you become aware of your sleep patterns in new ways and make adjustments to how you sleep!
Let us consider the amount of time that we, as humans, sleep. We sleep for a third of our lives. At the same time, we live in a sleep-deprived world. Due to the demands of our modern world, it’s not feasible to increase the amount of time we spend in bed attempting to sleep. Instead, we need to better understand our habits to improve the efficiency, performance, and overall quality of our sleep. Now, consider a night where you spend 8 hours in bed, but only sleep six of those hours; your sleep efficiency is 75%.
If we increase that efficiency by only 13 percent, your six hours of sleep becomes seven hours. This increase gains you a full hour of sleep. Sleeptracker® monitor can help you improve the quality of your sleep so you can sleep more, and sleep better.
What does it look like when you’re getting your BEST sleep?
Sleep occurs in waves, with a crest called REM (rapid eye movement) when we dream, and a trough called deep sleep when we are in maximum recovery mode, together with several intermediate stages. All those stages of the "sleep wave" are necessary, and sleep typically comes in multiple waves.
Depending on the individual, each wave of sleep lasts 45 to 90 minutes and we experience between four to six waves of sleep (complete cycles) per night. The highest percentage of deep sleep is experienced during the earlier waves. While each individual sleeps differently, you can improve your sleep by making small incremental changes.
The power of the Sleeptracker® system is that we can assist you in quantifying the effect of certain changes, and the Sleeptracker® AI-powered engine will deliver personalized insights based on its recording of your own sleep performance, as well as based on the sleep performance of "people like you" who are part of the Sleeptracker®-AI community.
How do I improve my Sleep Quality rating?
The Sleeptracker® system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your Sleep Quality rating.
Does the Sleeptracker® App show me different sleep stages?
Sleeptracker® monitors your unique sleep movements and other measurements to assign the most likely corresponding sleep stage (e.g. awake, asleep, REM, light, deep).
What is the difference between light, deep, and REM sleep?
Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The Tempur-Pedic® Sleeptracker® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.
What happens in the first 30 days when I use Sleeptracker® monitor?
From the first day you start monitoring your sleep, Sleeptracker® monitor will help you understand certain sleep-realted factors. Yet, the first step to understanding how to sleep better is understanding how you sleep. In the first 30 days of use, Sleeptracker® monitor gets to know you, gives you personalized insights to help you improve your own sleep over time, and understands how you are sleeping compared to “people like you”.
What vital signs does Sleeptracker® monitor?
Sleeptracker® monitor continually monitors respiration and breathing patterns, as well as fluctuations in heart rate, and qualitative and quantitative body motion.
How does the Tempur-Pedic® Sleeptracker® detect my heart rate?
The Tempur-Pedic® Sleeptracker® detects the micro-motion generated from your heartbeat and respiration cycles with highly-precise sensors placed under your mattress.
Can I view a graph of my heart rate throughout the night so I can see what my heart rate is in deep, light, and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the heart rate graph to view your heart rate at different times throughout your sleep. The red line on the graph represents your heart rate.
Can I view a graph of my respiratory rate throughout the night so I can see how my breathing rate changes in deep, light and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the graph to view your breathing rate at different times throughout your sleep. The blue line on the graph represents your breathing rate.
What is the difference between light, deep, and REM sleep?
Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate.
The Tempur-Pedic® Sleeptracker® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.
How is my sleep efficiency calculated?
Your sleep efficiency is calculated by measuring how much time you spend asleep vs. the overall time you spend in bed during the sleep recording.
How long does it take to get an accurate heart rate and breathing rate?
An accurate measurement of heart rate and respiration rate can take anywhere from 30-45 seconds while lying still on the bed.